Frequently Asked Questions

What areas do you service?

What are your delivery fees?

There is flat $50 delivery fee for all deliveries within the boundaries of the City of Santa Clarita. $85 delivery fee for Stevenson Ranch and Castaic. Deliveries outside of these areas may be available, please call us at (661) 388-0404 for specific inquiries. 

Can I pick up my order?

No, we are a delivery only company  and do not offer a pick-up option at this time. 

What if drop-off and/or pick-up needs to be at a specific time?

Drop-off and pick-up times are at the discretion of Valencia Party Rentals. If at any time a delivery or pick-up needs to be made at a specific time and/or after business hours, then additional fees do apply. 

Do you have other linen options that aren't listed on your website?

Yes, if you can't find the exact linen style, color or option listed on our website, please contact us and we will do our best to find exactly what you're looking for.

Why can't I make a last-minute online order?

In order to make sure orders can be accommodated, we ask that all online orders be placed at least 5 days in advance. If you need a last-minute booking, please give us a call and we will do our best to assist you with your needs. 

What happens if a rented product is damaged?

An optional $10 insurance can be added to your order to cover accidental damages and/or damages caused by natural events. The insurance DOES NOT cover negligence, abuse, or lost items.

If the insurance is not selected at check-out and therefore waived, then the full cost of damaged items will be the responsibility of the renter.

What is your cancelation/rescheduling policy?

We understand that sometimes cancellations need to be made, but please understand that we are reserving our equipment for you for specific times. Missing out on the opportunity to rent it to someone else is a big loss for our business. Please keep the following in mind:

• The initial 25% down payment that was made to make the reservation is non-refundable (down payment will be held as credit and can be applied to future orders once rescheduled)
• If cancelation is made more than 7 days of the event, 50% of the total order will be charged (only half of this amount will be held as credit and can be applied to future orders).
• Linens are an exception- any cancelation of linen orders more than 7 days in advance will be charged in full WITHOUT credit for future orders.
• If cancelation of any item or in whole is made after the truck is already loaded (which is normally the night before delivery) then 100% of the amount will still be charged WITHOUT credit for future orders.

Do you set-up and take down?

Once delivered, setting up and breaking down of all equipment will be the client's responsibility (with the exception of tents and sidewalls). Arrangements can be made prior to finalizing the order to have a VPR set-up and break down tables, chairs and linens (fees apply). 

Tables and chairs- set-up and take down needs to be arranged in advance before the order is finalized. There are additional charges. $0.50 per chair to set-up and take down and $5.00 per table and $1.00 for linens to set-up and take down. 

Tents- we will set-up and take down all tents and tent sidewalls. 

When is my order finalized?

Once you place your online order, please give us 24 hours to review and make 100% certain that everything you have ordered is in fact available and the delivery fees are accurate. It is very rare that we can't accommodate a customer, but it may happen.